Terms and Conditions

Welcome to the electronic commerce site www.libur.com.co, hereinafter (“The Site” or “libur.com.co”), established under Colombian laws, whose main activity is to allow the exhibition and commercialization of products for its online acquisition by consumers located in the Republic of Colombia, hereinafter (“the Clients” or “the Users”).

libur.com.co is controlled and operated by LIBUR SAS, hereinafter (“LIBUR”), a Commercial Company domiciled in the Republic of Colombia. Those Users who decide to enter the Site from other countries will do so on their own initiative and it is their responsibility to comply with applicable local laws. Any claim in relation to the use of the Site and the material contained therein is regulated by Colombian laws.

Users who enter the libur.com.co site from countries other than the Republic of Colombia may make purchases subject to Colombian regulations, however the products will only be delivered within Colombian territory to the address provided by the user.

By entering the Site, the User acknowledges having read and understood the Terms and Conditions of Use, hereinafter (“Policies and Conditions”), and therefore assumes the obligation to respect its content, privacy policy, legal notices and all the clauses of disclaimer contained therein.

These Policies and Conditions are subject to change without prior notice, at any time, and from the date of modification of these Policies and Conditions, all operations carried out between libur.com.co and the User will be governed by the document. modified.

1. User Registration on the Site

In the registration process on the Site the following personal information will be collected:

Contact information, including name, identification number, date of birth, mailing address, telephone number and email.
At the time of payment, the credit card number and billing and/or shipping information may be requested.
Identification number of the recipient if it is a person other than the User.
Information related to personal interests and product preferences.
The User can find the information regarding Habeas Data in point 16.
 

2. User Capacity

The services of libur.com.co are available only to those people who have the legal capacity to contract as provided by current Colombian legislation. If the User lacks said legal capacity, they will not be able to carry out transactions on the Site.

3. User Verification - Impediment of use

By entering this site, the User undertakes to provide correct and true personal information for the effective delivery of the purchased products. libur.com.co will examine the request submitted by the User and will reserve the right to verify the data communicated by each of the Users. If an inconsistency is found in the User's information at the time of registration or if any change is not notified, libur.com.co may proceed with the cancellation of the order and the immediate termination of the User's account in question. If the User has any outstanding amount, it must be paid in full before proceeding with closing the account.

4. User Responsibility

The User is obliged to promptly notify the corresponding entity in the financial or cooperative sector of the loss or theft of their credit card and other instruments provided by them to carry out transactions, such as debit cards, personal codes, etc., with the so that such instruments are disabled.

The User is prohibited from transmitting or sending from this Site any illegal, threatening, slanderous, defamatory, obscene, scandalous, pornographic material and/or any other material that could give rise to any civil or criminal liability under the terms of the Law. Thus Likewise, the User agrees not to use any device, software, among others, to obstruct the correct functioning of the Site and its contents and the activities carried out therein.

5. Products and/or services

libur.com.co offers its Users mainly exclusive and 100% Original Products, Sunglasses, accessories and everything related to Fashion Products.

5.1. Product display

libur.com.co displays product images with the greatest possible clarity and precision. However, the display of the color of the products will depend on the monitor from which the Site is accessed.

6. Payment Terms

The price to be paid for each item purchased will be the price in effect on the Site at the time of placing the order.

Before l ibur.com.co accepts any purchase offer, the Client must choose the terms and conditions of payment according to the payment methods established on the Site.

Once the Site verifies the payment and the availability of the product in the National and/or international warehouse, you may proceed to accept the purchase offer. In any case, despite payment having been verified, libur.com.co may deny acceptance of a purchase offer or accept it partially, in which case it will only be obliged to return to the Client, without any type of interest or return, the value canceled for the unaccepted purchase offer or the percentage corresponding to the non-approved portion of a partially accepted purchase offer.

7. Payment information

Among the alternatives contemplated on the Site for the payment of the selected products, libur.com.co makes available to Users a link that communicates with personalized attention on the WhatsApp platform of a commercial advisor duly identified and authorized by the place. In such advice, the management of personal information will be our exclusive responsibility, committing to handle the data provided confidentially.

8. Promotional bonuses

Unlike credit or debit cards, promotional Vouchers used in Digital Vouchers are debited when the order is placed. Digital vouchers can be automatically redeemed for the full amount of a purchase and must be used in a single transaction taking into account the specified expiration date. The expiration date of the bonus is not modified.

Likewise, Promotional bonuses will be taken into account in case of cancellation or return of the purchase for the same value of the product purchased. Promotional Bonuses will not be replaced in case of loss or theft. If there is a price reduction below the value of the voucher libur.com.co will not refund the excess value.

9. Perfection and transfer of ownership

The perfection of the contract occurs when libur.com.co accepts the purchase offer presented by the Client.

libur.com.co may partially accept purchase offers, in which case the contract will be perfected only for the products accepted by the Site.

10. Shipping charges and taxes

The Client will be responsible for the shipping, handling and insurance charges of the products and/or services purchased on the Site, as well as the sales tax, value added taxes and other levies that may be incurred for each accepted purchase offer. . All taxes caused by the purchase will be settled from the moment the Client makes their purchase offer on the Site, and therefore they will be able to know the exact amount that must be paid in favor of libur.com.co which will include all the concepts mentioned.

In relation to imported products, the Client will assume the taxes and levies caused by the importation of products purchased abroad. However, the taxes associated with the products may be subject to variations, in the event of eventual verifications by the Colombian customs authorities. If an additional cost arises when importing the product, it will be assumed by the Client.

11. Delivery of products

libur.com.co undertakes to make deliveries exclusively within Colombian territory, in the areas and places to which it has access according to its network and therefore may refuse to accept a purchase offer when the address registered by the Customer to make the delivery is not within the geographical areas enabled by libur.com.co for this purpose.

The products purchased by the Client will be delivered to the address that the client states when making their purchase offer, within a period that may be between 1 and 3 business days (National Warehouse) and 10 to 15 business days (International Warehouse). depending on the destination, counted from the date on which the Site accepts the corresponding purchase offer, as long as the terms and conditions of payment have been determined in advance and no causes beyond the control of libur.com.co arise. that could delay delivery, such as any unforeseen event or force majeure.

It is understood that any person who is at the address where the delivery must be made will be duly authorized by the Client to receive their order. Consequently, libur.com.coque is exonerated from any responsibility for the delivery made, as long as it is made to the address registered on the Site.

If no one receives the order at the indicated address, libur.com.co will return the products to the respective warehouse and the Client will be obliged to contact the Site within a maximum period of five (5) business days so that We proceed to resend it, in which case the expenses generated by it will be borne by the client, and until they are cancelled, LIBUR will not be obliged to make the dispatch again.

If the order is not received at the indicated address after 3 (three) visits by the carrier, libur.com.co will proceed with the return of the products. In this case, the Client will be obliged to contact the Site within a maximum period of three (3) calendar days to proceed with its reshipment, in which case the shipping and insurance costs generated will be borne by the Client. and until they are paid, libur.com.co will not be obliged to make the shipment again.

If the Client does not proceed to request the reshipment within the indicated period, or does not pay the additional value for the reshipment, or libur.com.co may withdraw from the business, and will only be obliged to return the amount paid for the products, discounting the value of the expenses incurred for transportation.

12. Right of withdrawal

In accordance with the Consumer Statute, the Client may exercise the right of withdrawal of the purchased product within (5) five business days after receiving the good, as long as its nature and the condition of the good and its packaging are the same. in which he received it. Reversals will be made for the value of the product paid by the Client in the respective transaction. In no case will libur.com.co make partial reversals of the value of a product.

The Client may make the return through the logistics operator Coordinadora, for which they must enter the order number in the Guide provided to them at the Coordinadora service point, in order to guarantee the tracking of the return of the order.

The Products that, due to their characteristics and conditions of use, will not be susceptible to being returned through the exercise of the Right of Withdrawal are the following: CAPS.

Exemption and Guarantees

In accordance with the regulations in force in the Republic of Colombia, the material contained on the Site, including, without limitation, texts, graphics, links, are provided on an "as is" basis, without guarantees of of any kind, whether express or implied, including, but not limited to, warranties of fitness for a particular purpose that do not contravene or violate third party rights.

libur.com.co warns Users that the information on the Site may contain errors or inaccuracies, and may not be complete or updated. Therefore, libur.com.co reserves the right to correct any error, omission or inaccuracy, change or update it at any time and without prior notice.

Disclaimer and Limitation of Liability

By entering the Site, the User expressly accepts that its use is carried out under his or her exclusive responsibility and risk.

Neither libur.com.co nor its respective employees and associated third parties warrant that use of the Site will be uninterrupted or error-free. Under no circumstances will libur.com.co or its related parties be liable for any direct, indirect, unforeseen, special or consequential damages that arise, whether due to the use or lack of ability to use the Site, including damages arising from of your reliance on the information obtained on the Site that causes errors, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any other type of error in its operation.

Without prejudice to what is determined in the mandatory norms of the applicable Colombian legislation, libur.com.co does not assume any responsibility or liability derived from any damage or loss, including, but not limited to, the loss of information or profits, existence of viruses. , results of the use or inability to use the materials on this site, lost business opportunities, or any other damages, even if the User has been advised of the possibility of such damages, or for any third party claims, except as expressly stated here it is stipulated.

Under the terms indicated here, libur.com.co does not assume any responsibility for the information provided on the page, including, but not limited to, information regarding products and/or services, notes of interest, opinions, practical advice and resolution of concerns. libur.com.co does not assume any responsibility for problems or for the inability to use the Site or any of the pages that make it up, including but not limited to events such as server or connection problems, interruptions in your communication. , technical problems.

In the event that the use of the material on this site results in the need to service, repair or correct equipment or information, the User must assume any costs derived therefrom. The foregoing limitation of liability will apply in any legal action, even if the authorized representative of libur.com.co has been informed or had prior knowledge of such damages.

13 Intellectual Property Rights

All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, texts and databases (hereinafter “the Contents”), made available to Users on the Site They are the exclusive property of LIBUR, or of third parties who have authorized their use and/or exploitation.

Likewise, the use of some content owned by third parties is expressly authorized by Law and is protected by the rules on copyright, trademarks and by all national and international regulations that are applicable.

Any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the Contents, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, is prohibited. or of any other nature, without the prior written permission of libur.com.co or the copyright holder.

In no case do these Policies and Conditions confer rights, licenses and/or authorizations to carry out the acts described above. Any unauthorized use of the contents will constitute a violation of these policies and conditions and the current regulations on trademarks, copyright and/or other applicable national and international intellectual property regulations and will give rise to the corresponding civil and criminal actions.

Advertising and links

The organizations and products that are advertised on the Site as well as the links are not affiliated or have any relationship with libur.com.co, which does not play any role in the production of those products and/or the provision of services and does not constitute any warranty, express or implied, of their content or their suitability for a particular purpose. For example, when the use of a product and/or service is suggested, it is the exclusive autonomy of the User to decide its use, and therefore libur.com.co does not assume any responsibility for direct or indirect damages, certain or eventual. , past, present or future, that may arise from said use.

In this way, the transactions that the User carries out with third parties outside the Site based on advertisements for products and/or services, as well as the visits they make to their websites through the links will be under their exclusive account. and risk, without in any way compromising the responsibility of libur.com.co.

Personal data protection

By accepting the legal terms and conditions, the User indicates that he or she knows and authorizes LIBUR, its subsidiaries and affiliates in advance, expressly and informed, so that your personal data can be stored and used in order to achieve efficient communication during the present procedure or activity and authorize, under the same terms, that said information may be treated in accordance with the provisions of Law 1581 of 2011 and its Regulatory Decrees, in order to receive information about its products, services, offers, promotions, alliances , studies, contests, content. Likewise, the User has been informed about the policy for the protection of personal data available on the Site, which includes the consultation and complaint procedures that allow the Users' rights to access, knowledge, consultation, rectification, updating, and deletion of data, and the User may also submit any request regarding personal data through email: liburstore@gmail.com

Disclaimer of Liability

Provided that the User has not been notified in a timely manner of the existence of the violation of his or her personal information, or when the User has not proceeded to notify the corresponding financial entities or cooperatives of the loss, misuse, theft or theft of the instruments. conferred by them to carry out transactions, or when improper use of their registration data is made, libur.com.co does not assume any responsibility for such actions.

Informatic security

1.Cookies

Cookies are small data files that websites such as libur.com.co or emails save in your browser and optionally on your hard drive. Cookies allow us to "remember" information about your preferences and session, and allow the User to move within areas of the Site without re-entering their data.

This makes it possible to create a more personalized and comfortable shopping experience. libur.com.co uses a third party to install cookies on the User's computer to collect non-personally identifiable information. Although cookies contain a unique User number, they do not collect or store any personally identifiable information.

Although the User can configure their Internet browser to not accept cookies, these are necessary to be able to view, create an account, or make purchases through the website or libur.com.co

The Internet search engine automatically collects information from the web page that the User consulted before visiting the Site, the browser they used and any search terms they entered on the Site, among other things. The Site may also use other technologies to track the pages Customers visit to ensure a better and safer shopping experience and to help us understand how visitors use the Site.

2. Linking, Deeplinking and Framing

libur.com.co prohibits the use of the names and/or logos, brands and any other distinctive signs of its property as hypertextual links or in any other way ("links") directed to sites on the Internet whose URL is different from https: //www.libur.com.co, unless the establishment of a link of this nature is approved by libur.com.co in writing, in which case it must adhere to the design and advertising criteria and manuals established by libur.com .co .

libur.com.co reserves the right to request the removal of links that have been established on websites without its express and prior authorization. The establishment on pages not controlled by libur.com.co of links to subdirectories within the URL https://www.libur.com.co (“Deeplinking”) is prohibited.

The display, use, exhibition, copy or any other form of reproduction of the Site of any of its subdirectories and/or pages, on sites not controlled by libur.com.co (“Framing”) is expressly prohibited. Failure to comply with these prohibitions will be a violation of the intellectual property rights over the contents and the rights over Industrial Property.

Consultations

Any question related to the use of the Content, cookies or the establishment of links to the URL https:// www.libur.com.co may be directed to the telephone number 3217997243. Their use, in violation of the provisions herein, will give rise to the corresponding civil and criminal actions.

Applicable law and jurisdiction

These Policies and Conditions will be governed and interpreted in accordance with the laws of the Republic of Colombia. Any controversy arising from this document will be submitted to the applicable laws and to the competent judges in accordance with Colombian legislation.

Independence of provisions

In the event that one or more of the provisions contained in these Policies and Conditions are considered void, illegal or ineffective in any respect, the validity, legality and enforceability or effectiveness of the rest of the provisions of this document will not be affected or nullified. for this circumstance.

Notifications

libur.com.co will receive notifications through chat, telephone 317 5810273.

PURCHASING PROCESS

Choose the product you want to buy.

1. Click the "Add to Cart" button.

2. You can add more products to the cart or click "Start Purchase".

3. Fill in your contact details and click "Continue".

4. Enter the address where you want to receive the product. Then click "Continue."

5. Select the shipping method you want and click "Continue."

6. Choose the payment method, then click "Continue."

7. Finally, on the Confirmation page you can review all the information about your order. Click "Continue."

8. You will be redirected to another screen with the confirmation of your order

PAYMENT METHODS

When you MAKE purchases with us your payment is 100% INSURED .

You can CHOOSE THE PAYMENT METHOD among all these OPTIONS:

VIA BANCOLOMBIA | Correspondent - Pack - APP (No commission)

*Bancolombia Window (If you are outside of Medellín you must assume the extra commission of $12,000)

VIA MERCADO PAGO on this website www.libur.com.co

CASH | You can make your PAYMENT in our physical store in Medellín.

Promotions, discounts and liquidations APPLY only with CASH payment, BANCOLOMBIA DEBIT. (See more in the section | PROMOTIONS AND DISCOUNTS)

SHIPPING AND DELIVERY

WE COMPLETE THE SUCCESSFUL PURCHASE , we place several DELIVERY channels at your disposal so that your product reaches your HANDS SAFELY .

If your PAYMENT is confirmed before 02:00pm your PURCHASE is shipped the same day. (Upon confirmation of product existence in national stock)

The VALUE of the shipment is the responsibility of the customer and they can choose to pay it CASH or CONTRA DELIVERY

WE SHIP WITH: Send - Servientrega - Coordinator - Interrapidisimo.

Other companies | If you want your PURCHASE to be shipped with another company that does not appear on our list, we can make the exception, however, WE EXCLUDE RESPONSIBILITY for losses, delays or misplacements during shipping.

The COST of shipping is based on the destination city. (Check prices and delivery times with our advisor on WhatsApp 317 5810273)

SHIPPING COMPANIES handle FIXED delivery times, but there may be any MISSETS that may affect these periods, libur.com.co does NOT have any type of responsibility in such events.

In the event of LOSS or LOSS of your libur.com.co product, we will try to comply with all CLAIMS processes to find a solution. If the situation does not proceed, IT IS THE CUSTOMER'S DUTY to continue with the CLAIM process before the shipping company.

For CUSTOMERS located in the city of MEDELLÍN - BELLO - LA ESTRELLA - SABANETA - ENVIGADO www.libur.com.co has EXPRESS addresses at the door of your house, CASH payment or CASH ON DELIVERY . (Check prices and delivery times with our advisor on WhatsApp 317 5810273)

To have a solid IMAGE OF TRUST in the eyes of our customers, WE HAVE two AUTHORIZED POINTS in the city of MEDELLÍN where you can make your ORDERS, PURCHASES, FERTILIZATION OR MONITORING OF YOUR PURCHASE.

WARRANTY AND RETURNS

You are supported in your purchase, each product is completely guaranteed , it has a warranty evaluation according to its manufacturer.

In accordance with the provisions of the Colombian Consumer Statute, l ibur.com.co will proceed to accept repairs and returns of purchased products that are defective and/or whose quality deficiency is not suitable for the use for which it is intended. , in accordance with the parameters of the guarantees conferred by the respective producer, libur.com.co will have 30 business days to make changes and/or returns, which will be counted from the moment the Client submits their claim. In the previous events, shipping costs will be assumed by l ibur.com.co.

To make the return, the following conditions must be met:

Send or take the product to the facilities of the company or authorized point where it was purchased.

It is MANDATORY to present the ORIGINAL INVOICE of the purchase to PROCESS the WARRANTY ANALYSIS with the Manufacturer.

The ORIGINAL INVOICE must be presented in perfect condition, without scratches, deletions or amendments, and PROPERLY COMPLETED with all the product and buyer information.

The MANUFACTURER has the RIGHT to EVALUATE whether the damage/defect was a product of manufacturing or production to APPROVE the warranty. In this way, DISCARD damage due to misuse and manipulation (Having in your favor a PERIOD OF 30 WORKING DAYS to comply with the regular EVALUATION channels, PROCESSES AND GUARANTEES.)

If the WARRANTY ANALYSIS is Approved by the MANUFACTURER , the DEFECTIVE component or accessory will be replaced and NOT the product in its entirety. (This process does NOT have immediate action since the affected products must be shipped from the manufacturer's warehouse within a period equal to or greater than 30 Business Days).

If the WARRANTY ANALYSIS is Rejected by the MANUFACTURER, you will be given the report outlined with the inconsistencies of the damage and non-compliance with the rules of correct use.

All products that present damage such as accidents or deterioration due to normal use are EXEMPT FROM WARRANTY .

Under no circumstances can the WARRANTY be used as a reason for direct or indirect COMPENSATION for damage caused to people or property.

If the DAMAGE in the WARRANTY cannot be resolved in any way by the MANUFACTURER , a balance will be GENERATED in your favor to be redeemable in OUR STORE for the equivalent of the cost of the defective product.

Your PURCHASE is a COMMITMENT that complies with various PAYMENT channels, that is why our company does not RETURN MONEY under ANY CONCEPT.

Products that are on PROMOTION OR DISCOUNT are EXEMPT FROM WARRANTY and RETURNS for past collections, substantial reduction in commercial value, last piece available. (See more in the section | PROMOTIONS AND DISCOUNTS)

Only documented shipping CLAIMS are accepted after 5 (Five) days from the date issued on the invoice.

To process a RETURN OR EXCHANGE you have an APPROVED period of 15 days from the date of invoice issuance, you must MANDATORY PRESENT your ORIGINAL INVOICE.

All SHIPPING due to changes or returns must be assumed by the customer.

The RETURNED product must be in perfect condition, unused, with its original packaging, authenticity papers, and instructions. Failure to comply with this item will cancel the return process with shipping costs borne by the customer.

REQUIREMENTS

• The product must not be more than THREE (3) calendar days from delivery nor the return authorization more than 7 calendar days from dispatch.

• The product must not be damaged or damaged by actions corresponding to customers.

• The product must have labels, invoice, accessories and packaging. originals (including manuals, user guides, warranty certificates, etc.).

• The product must be NEW and must not show signs of use, dirt or wear.

• The purchased product must not be perishable or for personal or intimate use.

• Electronic items such as cameras, cell phones, etc. They do not qualify for withdrawal once their packaging is opened.

• The product must be paid in full before starting the return process.

• Return shipping is at the customer's expense unless otherwise specified.

PROCEDURE

1. Contact our After-Sales Service Department and indicate the order, product and reason for the request. You can also do so by coming to one of our service points.

2. Coordinate the delivery of the product in question at one of our service points.

3. Once the product is received, it will be evaluated using the aforementioned criteria.

4. If the request is accepted, we will proceed with the exchange, return or credit or repair.

PROMOTIONS AND OFFERS

We look for the best options for your excellent experience as a CUSTOMER. All our Promotions and discounts are based on studies of merchandise rotation, non-renewable collections, growth or lack of demand in the market, and more.

ALL OUR PROMOTIONS have an estimated EXPIRATION TIME in each publication. After this time, YOU ARE COMPLETELY DISABLED from any commercial transaction.

Publications of products with PROMOTIONS or DISCOUNTS on social networks and the website will only be valid if they are presented within the TIME set for them, duly supported by DATES (Social Networks) or VERIFICATION of the advisor (Website).

OUR PROMOTIONS AND DISCOUNTS have a limited number of pieces in each launch, after these PIECES SOLD OUT the offer automatically ENDS on all our platforms. (check availability with our advisor on WhatsApp or by calling 317 5810273)

Products with discounts and promotions ONLY ACCEPT payments with CASH or BANCOLOMBIA DEBIT to access the offer. (See more in the section | PAYMENT METHODS)

PROMOTIONS available in international STOCK must be paid in the total value of the purchase, they are delivered within 15 BUSINESS DAYS after the order placed by our COMPANY .

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POLICIES AND CONDITIONS WRAPPED UNDER STRICT COMPLIANCE WITH THE LAW IN DEFENSE OF THE CONSUMER AND PROTECTION OF THE COMPANY.

ALL RIGHTS RESERVED © Libur 2022. TOTAL OR PARTIAL PLAGIARISM OF THIS CONTENT WILL GENERATE LEGAL ACTIONS IN DEFENSE OF THE INTELLECTUAL AND CORPORATE PROPERTY OF THE BRAND. Libur®