Frequent questions
WHAT ARE THE PAYMENT METHODS THAT I CAN USE IN THE ONLINE STORE?
Payment Market (Bank Transfer, Credit and Debit Card, Baloto and many more)
Wire transfer
Addi (In installments)
Payments on delivery (Cash).
HOW DO PAYMENT ON DELIVERY WORK?
Medellin: There is no order limit.
Other cities: You can order to pay on delivery up to a maximum of $600,000
WHAT IS THE SHIPPING COST?
Flat rate of $10,000 to anywhere in the country, or free shipping for purchases over $250,000.
BY WHICH COMPANY DO YOU SHIP?
All our shipments are shipped insured through Coordinadora, Envia or Servientrega.
WHERE CAN I RECEIVE MY PRODUCT?
When you fill out your shipping information, select the delivery city. We ship to all of Colombia.
IN HOW MUCH TIME WILL MY REQUEST BE DELIVERED?
Delivery time is 2 to 5 business days after payment confirmation if the product is in a national warehouse, if the product is in an international warehouse delivery is 10 to 15 business days.
WHERE THEY ARE LOCATED?
LIBUR MEDELLÍN: Amsterdam Plaza Local 932
SCHEDULE
Monday to Saturday 11 AM - 8 PM
Sundays and holidays 11 AM - 6 PM
DO THE PRICES INCLUDE VAT?
Yes, all prices include all taxes.
CAN I MAKE CHANGES TO MY ORDER?
You must contact us to tell us what changes you want to make.
WHAT HAPPENS IF THE SIZE DOESN'T FIT ME?
You can change it within the next 5 business days that your product arrives, but you must bear the shipping costs.
SUBSCRIBE TO OUR NEWSLETTER
Subscribe to #NEASALLOWED to get early access to new releases, exclusive products, and more.